A single point of contact for your business software. We coordinate your applications and vendors to simplify requests, access, licences and support.
We keep a clear approach: understand your environment, identify risks or time sinks, put the solution in place, then handle maintenance and follow-up.
Yes, that's the core of this service: coordinating your existing applications, regardless of vendor, rather than imposing our own tools on you. We become your point of contact with those vendors.
We chase and escalate on your behalf, with the history of previous exchanges to back up the request. A ticket raised by a contact who knows their support process often moves faster than an isolated ticket.
There's no fixed limit: we start from an inventory of your current applications to size the follow-up. Some clients entrust us with two or three critical software packages, others their entire application estate.
We help you clarify what you're actually paying for and identify unused or redundant licences. The final contract negotiation remains your call, but we prepare the material that supports it.
Gigaweb can take care of the analysis, follow-up and day-to-day requests for your IT environment.
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